Cloud, System & Network Support Course Breakdown
Master the Skills for IT Helpdesk, Desktop Support, and Junior SysAdmin Roles – Even with No Prior IT Experience.
Course Duration
8 Weeks – Live, hands-on, and outcome-focused training for beginner to intermediate learners.
Prerequisite
No IT background? No problem.
Ideal for beginners, career switchers, and international students targeting the Australian IT job market.
Course Curriculum
- IT Helpdesk & Ticketing Systems
- End-User Computing & Windows OS
- Networking & Cybersecurity Basics
- Server Administration & Virtualization
- Microsoft 365 & Cloud Administration
- Device & Endpoint Security Management
- Backup, VoIP & Security Hardening
- Enterprise IT Security & Compliance
Hands-on Lab Activities
IT ticketing system use and KB management
Windows configuration, domain join, and troubleshooting
VLANs, IP addressing & basic routing
Setup and manage Hyper-V / VMware virtual environments
Microsoft 365 admin portal & email management
Endpoint protection and mobile device management
Configure VoIP, backup solutions, and hardening servers
Compliance checklist implementation
Career Opportunities
- IT Helpdesk Support (L1)
- Desktop Support Technician
- Service Desk Analyst
- Junior System Administrator (L2)
- Microsoft 365 Support Officer
- Cloud Support Associate
- IT Support Officer (Govt or Private Sector)